Do the standard stages in the ticket pipeline not quite fit your real life processes? Not to worry, you can customize the pipeline stages to fit your unique needs.
- In your HubSpot account, click the settings icon (gear icon) in the main navigation bar.
- In the left sidebar menu, navigate to Service > Tickets.
- In the Ticket pipelines and stages section, click the name of a pipeline.
- Click + Add another stage at the bottom of the current list of stages.
- Enter a ticket stage name, then click the dropdown menu in the Open or Closed column and select if the ticket stage should set a ticket as Open or Closed.
- To reorder a ticket stage, click on the far left side of the row and drag it to a new position.
There is no "save"