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Email logging to sandbox not production portal

What to do when your email is integrated with HubSpot, but it's not showing up in your production portal

Date Discovered: Aug 2022


What Happened

  1. The user tested email logging in the sandbox account
  2. User then disconnected their email from the sandbox account
  3. User then reconnected their email to the production account
  4. Emails still logged to the sandbox account

Solution

  1. Delete the user entirely from the sandbox account