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How to work around HubSpot's native limit of one ticket per conversation

From the conversations inbox, HubSpot natively creates a new ticket when inbound communication is received. Sometimes, people want to connect this conversation to multiple tickets without merging them.

Date Discovered : Aug 2022


What Happened

  1. A client received multiple emails to their conversation inbox from the same user. This prompted multiple tickets to be created. The user was happy with this result but wanted to see the communication on both records.
  2. Ticket records cannot be created out of email inboxes (Gmail, Outlook).

Solution

  1. Create the ticket then manually associate the conversation record to the other ticket from the original ticket record.