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Subscription Preferences Are Changing When Contact Merge
A deeper look into subscription preferences relationship with emails, and contacts inside HubSpot
Date Discovered : Feb 2023
What Happened
Contacts had their subscription preferences changed when being merged.
The Solution
The following table applies to every subscription type in Hubspot. This will contradict the knowledge base article. Email preferences are set at the email level, not the contact level.
|
Primary Email |
Secondary Email |
Marketing Email |
|
Opt In |
Opt In |
Will Receive Email Marketing |
|
Opt In |
Opt Out |
Will Receive Email Marketing |
|
Opt Out |
Opt In |
Won’t Receive Email Marketing |
|
Opt Out |
Opt Out |
Won’t Receive Email Marketing |